Frequently Asked Questions

Billing and Payments

What if I can’t pay my dental bill right now?

Talk to your dental clinic early. We offer payment plans, financing options, or phased treatment scheduling to make care more affordable. Clear communication helps avoid surprise bills and lets you get the care you need without unnecessary stress.

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Will my dentist bill me after insurance pays?

Yes. Even when direct billing is used, you are responsible for the remaining balance after insurance pays its portion. We will ask for this co-payment at the time of service or after we receive the insurer’s payment.

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What is a predetermination or estimate?

A predetermination is an estimate sent to your insurance company before treatment. It tells you how much your benefits might cover so you can plan for any out-of-pocket costs before work begins.

Why does my dentist not know exactly what my insurance will cover?

Dental offices cannot access detailed plan information directly from insurers due to privacy laws. We can estimate what your plan might cover, but the insurance company determines your exact benefits.

Can we direct bill my insurer?

Yes, if your plan allows it. We can submit claims on your behalf and receive payment directly from the insurer. If your specific insurance won’t let direct billing happen, you’ll pay the office and then file the insurance claim yourself.

What payment methods are accepted?

We accept cash, debit, and major credit cards (Visa, MasterCard, Amex) for convenience.

Do we offer payment plans?

Yes, we provide in-house payment plans or can connect you with third-party financing options to spread costs over time. Availability varies by situation, so ask before treatment.

What happens if my insurance doesn’t cover the full bill?

You are responsible for any amount your insurance does not pay. This portion is usually due at the time of service, and most offices will explain estimates before treatment so you know what to expect.

Can I use insurance to pay my dental bill?

Often, yes. We will direct bill your insurance provider for the portion your plan covers if your insurer and plan allow it. If direct billing is not possible, you may pay at the office and submit a claim yourself for reimbursement.

Do dentists ask for payment up front?

Not typically, but we do require payment upon completion of your treatment that day.

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Dental clinics handle real costs every single day, from staff and supplies to lab fees and equipment, so collecting payment at the time of service helps keep care running smoothly for everyone. In most cases, you pay at your appointment and then submit the receipt to your insurance provider for reimbursement, or the clinic can submit the claim on your behalf. Some offices may request a deposit in advance for larger or longer treatments, while routine visits are typically paid for on the day.

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If cost or insurance coverage is a concern, a good dental office will always walk you through fees, payment options, and what to expect before treatment begins so there are no surprises.

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Billing and Payments

Have more questions? Give us a shout!

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1227 11th Ave. SW ↗

(403) 800-9638

info@metdental.ca

1227, 11th Ave. SW↗

(403) 800-9638

info@metdental.ca